PAYMENT POLICY

• Prepayment is required for all bookings.
• Payment must be received by the due date specified in the Booking Letter.
• It is the responsibility of the person making the booking to ensure that all payments are gathered and made by the due date.
• Payments must be made in FULL as one deposit or credit payment. Ghost Tours can not accept group bookings split across several payments. IE – the person who made the booking must pay the entire booking fee NOT all individual group members pay separately.
• If payment is not received by the due date the booking will be cancelled within 1 working day without notice - tour places will be offered to other clients.
• Groups less than 10 persons must pay immediately to secure booking. (24 hours for direct deposit payments).
• Groups of 10 or more (including Private Ghost Tours) will be given a due date for payment at the discretion of the Tour Coordinator.
• 50% of the tour fee will still be required if a Booking is cancelled by the client within 10 working days of the tour.
• 100% of the tour fee will still be required if a Booking is cancelled by the client within 5 working days of the tour.

PAYMENT METHODS

Payments may be made by:

CREDIT CARD
Credit Card Payments may be made during office hours (Monday - Friday 10.00am - 2:00pm).
Both Mastercard and Visa are accepted.
Call 07 3344 7265.

The Tour Manager will require:

Cardholder's name
Type of card
Card number
Expiry date
Security number (the last three digits of number on signature strip on rear of card)

Note: There is a Credit Card Transaction Fee applied to all payments of $3.50 per booking added onto the total cost of a booking i.e. a group of two clients will pay $3.50 extra for the use of their credit card. To avoid Credit Card Transaction Fee charges pay by Direct Deposit (see below).

DIRECT DEPOSIT
Direct Deposit is the preferred method for tour payments. Direct deposits may be made at any branch of NAB (National Australia Bank) or via the internet. To find the nearest NAB branch contact 13 22 65 or visit www.nab.com.au

Ghost Tours account details are as follows:

Ghost Tours Pty Ltd
NAB
BSB: 084-402
Account No: 799588027

A reference will be asked for - state your name e.g. Bela Lugosi. After making the direct deposit it is recommended contacting Ghost Tours office to advise that payment has been made. Just send an email or leave a message (including the reference name you left).

CHEQUES / MONEY ORDERS
Cheques/ Money Orders are accepted from clients booking 10 or more people. Cheques / Money Orders are accepted by Ghost Tours but must be received within 5 working days of the Ghost Tour to allow sufficient time for payments to clear. Mark Cheques/ Money Orders to 'Ghost Tours' & mail to:

Ghost Tours Pty Ltd
PO Box 232
Sunnybank
Queensland 4109 Australia

After posting a cheque/money order it is recommended contacting Ghost Tours office to advise that payment has been made. Just send an email or leave a message.